Satisfaction Guarantee: We offer a 100% satisfaction guarantee on all of our services. If you have a concern, please contact us within 24 hours of your clean, and we will come back an re-clean that area to your satisfaction. Please note, we do not offer refunds or discounts on services performed.
Payment Methods: We accept cash, credit card, or check. For established clients, we are happy to invoice you after services are performed. For a first time clean or one time clean, we require payment in full up front at the time of service. This can be done through our website, or payment can left on the counter when we arrive.
Tipping: Tipping is always welcome and appreciated, but never expected. If a tip is included on an invoice, we will ensure that 100% of that is passed on the employee it was intended for.
Privacy/Confidentiality: We will always respect you and your home. We will never disclose or discuss your private information outside of company use. Personal Information such as names, addresses, security codes, etc are kept in the strictest confidence. At times we may take photos of your home for documentation purposes, but those will never be shared or released without your explicit consent. Before your appointment: Please make sure your home is ready for us to arrive. This includes picking up clothes, shoes, toys, etc. Make sure that dressers, counters, vanities etc. are cleared off and ready to be cleaned. We reserve the right to skip an area or work around items that are not put away. We want to provide the best clean possible, please help us achieve that by prepping prior to our arrival.
We do not clean up any biohazardous material: Blood, vomit, urine, feces, either human or animal. We will work around those areas if a biohazardous material is present.
Add-On Services: The jobs performed are the tasks that are included on the check-list provided on our website, and will also be provided and reviewed at your initial walk-through. We are happy to include additional services at your visit, however we kindly ask that you notify us of any add-on services prior to your appointment, so we can ensure that we allow adequate time to complete all tasks. See our menu for extra services provided.
Non-Compete Policy: Upon hiring Clean Bee Home Services, you agree not to hire or attempt to hire any employees introduced to you by Clean Bee Home Services for any home related service.
Insects: If an insect infestation such as fleas, roaches, bed bugs, headlice, ants, etc, is encountered while cleaning, services will be suspended immediately, and the client will be notified. Services will not resume until proof is provided that the infestation was treated properly. For bed bugs, proof from a certified exterminator will be required. If an infestation is discovered prior to your appointment, we ask that you let us know immediately so we can cancel services until the issue is resolved. While we take care to sanitize our supplies and equipment between homes, we will not risk exposing our other clients.
Cancellation Policy: Please notify us immediately if your appointment needs to be cancelled or rescheduled. Repeated cancellations may be subject to a cancellation fee, which will be due before the next cleaning is performed.
Illness: Please be respectful of our staff, and the potential to spread germs/diseases to other clients. If you or a member of your family are sick, please notify us immediately so we can reschedule. This includes the flu, strep throat, any fever, vomiting, or diarrhea, or any other potentially contagious illness. We do not want to unnecessarily expose our employees or other clients. If we arrive at your home to find you or a member of your household is ill, we will not be able to clean that day, and the turn-away fee will apply.
Staff illness: If an employee is sick with a potentially contagious illness, we will try our best to find a replacement for your same appointment date/time. If no replacement can be found, we will get you back into our schedule as soon as we have someone available to cover.
Lock-outs/Turned away: If we arrive at your home for a scheduled cleaning, and cannot obtain access to your home for any reason, you will be charged 50% of your normal cleaning fee, due before the next cleaning is performed.
Severe Weather Policy: We always try our best to keep scheduled appointments. However, we will not risk the safety of our employees if the weather is severe. We will take each incident on a case-by-case basis, and if we feel we need to reschedule, you will be contacted immediately to reschedule.
Holidays: Our company will be closed for the following holidays: New Years Day Memorial Day Fourth of July Labor Day Thanksgiving Christmas Eve Christmas Day
If your regular cleaning falls on one of the above holidays, you will be contacted prior to reschedule.
Cleaning supplies: We always provide our own supplies and equipment. We will work under the assumption that all surfaces in your home are in good repair, and will not be harmed by the use of normal everyday household cleaning products. We are happy to use a specific product in your home, if requested. You will be responsible for providing those products. If we feel a specific product will cause damage to a surface, we will advise you of our professional recommendations. If you still want that product to be used, we will require you to sign a damage waiver prior to use of that product.
Damages/Accidents: If we are responsible for damage or breaking an object while in your home, you will be contacted immediately to notify you. We will make every attempt to repair, replace or pay for the damages that we incur. We ask that any valuables or irreplaceable items are put away prior to our arrival. While we take every precaution to not cause damage, accidents can happen. We would hate to break or damage something that cannot be replaced, or is very sentimental to you. We will not assume responsibility for items that are not secured properly ie: Mirrors not attached to the wall, pictures not secured, etc.